DATRON Live - FAQs Questions & Réponses

1) Qu'est-ce que DATRON Live ?

Avec les applications de la machine DATRON Live, les utilisateurs ont accès aux données les plus importantes de leur machine DATRON.

En gros, ils reçoivent des informations opérationnelles sur l’organisation, telles que :

  • Le programme en cours d’exécution
  • Le temps restant pour le processus d’usinage actuel
  • Les outils utilisés par la machine, y compris l’état d’usure en combinaison avec la gestion des outils frères
  • Données techniques d’exploitation :
    • État de l’air comprimé,
    • État du liquide de refroidissement
  • Arrêt d’urgence de la machine

Les principaux avantages pour vous sont :

  • Gagner un temps précieux pour les inspections inutiles de la machine
  • Une réponse plus rapide aux erreurs imprévues
  • Informations sur l’état actuel de la machine disponibles quel que soit son emplacement une fois que vous êtes dans le même réseau que votre ou vos machines. L’accès au cloud n’est pas possible.
2) Quels sont les produits disponibles de manière fiable avec DATRON Live lors de son lancement sur le marché en juillet 2020 ?
  • DATRON Live Cockpit App
  • DATRON Live Camera App
  • DATRON Live App Bundle Basic (Combinaison de l’application Cockpit et de l’application Caméra)
3) Ces applications régulières sont-elles disponibles dans l'App Store ?
  • Non, ce ne sont pas des applications disponibles dans le commerce.
  • Il s’agit d’applications basées sur un navigateur et hébergées sur la machine.
  • Pour les ouvrir, il faut un navigateur web pour accéder à l’adresse IP de la machine (par exemple, Mobile Safari sur un iPhone ou Chrome sur un appareil Android).
  • La conception est optimisée pour une utilisation sur un smartphone, mais il est également possible d’accéder au navigateur du PC.
  • L’achat d’une clé de licence DATRON est nécessaire pour utiliser DATRON Live.
4) DATRON Live m'informe-t-il des temps d'arrêt des machines ?

En tant qu’utilisateur, vous pouvez vous renseigner à tout moment sur l’état de fonctionnement de la machine. Pour cela, vous devez ouvrir activement l’application DATRON Live Cockpit.

La situation actuelle dans la zone d’usinage est affichée via l’application caméra.

Les applications DATRON Live actuellement proposées n’émettent pas d’alertes.

5) Quelles sont les exigences techniques auxquelles vous devez répondre en tant qu'utilisateur ?
  • Une machine DATRON avec le système de commande DATRON next
  • L’achat d’une clé de licence pour chaque DATRON Live App
  • L’activation d’une clé de licence pour chaque DATRON Live App dans le système de contrôle suivant de DATRON
  • La connexion de la machine au réseau de l’entreprise avec son adresse IP respective
  • L’utilisation d’un appareil mobile (smartphone ou PC) pour les applications basées sur le navigateur

L’appareil mobile et la machine doivent être connectés au même réseau. Un navigateur web doit fonctionner sur l’appareil.

Attention: Veuillez noter que le navigateur Internet Explorer (obsolète) n’est plus pris en charge. Mozilla Firefox, Chrome ou Microsoft Edge sont pris en charge sur le PC.

6) Can I use the DATRON Live Apps from anywhere (e.g. at home)?

This is only possible, if you are on the same network as the machine. However, you can log into the company network from anywhere via a VPN connection and thereby access the apps. This kind of access must be configured by each customer individually.

7) How many employees can use the Apps or access the machine data at the same time?

There is no limit. However, the Camera App cannot provide more than 9 video streams at the same time.

8) How can those interested purchase the DATRON Live products?

The purchase is made via the DATRON Technical Service (After Sales contact) or Sales Team (Machine Sales contact) in the form of an enquiry.

Directly by email to servicewhatever@datron.de or using the contact form.

9) Do users receive updates for free or is DATRON Live subscription based?

You will receive updates as part of the regular (free) DATRON next updates.

10) Are there any time restrictions? Does the purchase imply the use for X years?

No, there are no time restrictions. The licences can be used indefinitely.

11) How does the DATRON Live offer differ from that of other providers?
  • Attractive design
  • Extremely simple activation and operation
  • No internet connection is necessary because it is integrated into the company’s intranet
  • No transmission/storage of company-internal data with third parties (computers/servers)
  • Harmless from a data protection point of view
  • Free updates
12) Can DATRON Live be used with all DATRON machines?

12) Can DATRON Live be used with all DATRON machines?

Only with machines with the DATRON next control system (all generations).

13) Is there a limit to the number of machines monitored per user?

13) Is there a limit to the number of machines monitored per user?

No. Customers who have several machines must purchase a license for the desired DATRON Live App for each machine.

There is no volume discount.

Each machine has its own IP address. If several machines are to be monitored at the same time, you only have to open the same number of browser tabs.

14) Can DATRON Live also be used with older DATRON machines without DATRON next?

No. Only machines with DATRON next are supported.
Machines with the DATRON HSCpro or the CNC control systems are not supported.

15) What data protection regulations apply for DATRON Live? Does DATRON store customer information on the operating status of customer machines?

No, no customer data are stored. Theoretically, a person in the camera image can be identified by means of their hand or other body characteristics (it depends on what is placed in front of the camera lens). However, as a customer you are responsible for this and must make appropriate company arrangements with your employees.

16) What happens to the data if I no longer want to use DATRON Live? Will DATRON delete my data?

The DATRON Live Apps (DATRON Live Cockpit App and DATRON Live Camera App) do not save any data.

17) Can I export my machine data from DATRON Live? If so, in which format?

No, it is not possible. The apps only allow to see the data available at a given moment.

18) What is the DATRON next REST API interface?

It is a programming and data interface in the DATRON next control system to provide access to the most important operating parameters of the machine through a third-party software application. This interface is interesting for customers who want to display the operating data of the machine on a dashboard or who want to save and evaluate them using an analysis tool.

With the automation variant of the REST API, the machine can also be remotely controlled, i.e. a programme (e.g. a milling programme) can be executed by calling up an interface.

  • Reading of the machine’s operating status using the GET command
  • Easy access via http client
  • Widely used REST standard
  • For example, easy integration of the machine into your production data capture
  • Execution of programmes via post command.
19) Do customers need the DATRON Rest API interface to use DATRON Live?

No. It is only necessary to purchase a licence for the DATRON Live Apps, but not a separate one for the REST interface.

The REST interface will be required by customers who use their own software solution to display production data. This makes sense, for example, for customers with larger systems who do not want to use the manufacturer’s proprietary app for each machine.

20) Can the DATRON Rest API interface be individually adapted to customer requirements at a later time?

The REST API cannot be customised by the customer. It is developed and maintained exclusively by DATRON. However, you can couple this interface with a wide variety of systems for a wide variety of purposes.

There are 2 variants of the DATRON REST API interface:

  • DATRON next REST API Basic (read only)
  • DATRON next REST API Automation (reading of data and calling up commands on the machine for remote operation).
21) Where can I get the latest information about the DATRON Live offer?

On the DATRON Live page.

22) How much does the use of DATRON Live products cost?

In Germany:

  • DATRON Live Cockpit App: 399 EUR
  • DATRON Live Camera App: 299 EUR
  • DATRON Live App Bundle Basic: 649 EUR

These are the prices valid for Germany valid from July 2020. There are other price lists that apply internationally.

23) Can I also integrate products from other manufacturers into my DATRON Live Apps with the DATRON next Rest API?

No. However, the REST AP allows integrating the DATRON next machines into third-party dashboards.

24) Can I use other DATRON offers via DATRON Live, e.g. the DATRON Service Helpdesk?

No, not at this time.

25) Is there any information about DATRON Live available offline?

No. Only online.

26) Is it possible to test DATRON Live products for a limited time before actually purchasing them?

Yes, it is possible and it is also recommended by DATRON.

27) Who do I contact if I have technical problems with the DATRON Live products? Must a DATRON Service Ticket be created?

Yes. Just the same as for any other technical service requests, e.g. also for accessories.

28) Will there be other apps/products of the DATRON Live family available in the future? When/at what rhythm can I, as a customer, expect updates?

The currently existing apps are being further developed in parallel to the machine control DATRON next.

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